Customer Satisfaction Survey

This survey is for us to find out how we can improve our services and products offering to you as our client. Your feedback will assist us to identify critical areas that need addressing.

MedicalRCS Customer Satisfaction Survey

About Your Practice

Title

Other

First Name

Last Name

Practice Number

Please provide your contact details

Which package are you using?

Essential Basic Package

DIY (Web System, Doctor's Mobile App, Technical Support)

Bureau Package ( Healthness Web System, Bureau services (Claims, Recon, INCLUDING Collections), technical support, Doctor's Mobile App)

Bureau Package ( Healthness Web System, Bureau services (Claims, Recon, EXCLUDING Collections), technical support, Doctor's Mobile App)

How long have you been using our product?

< 6 months

6 - 12 months

1 - 2 years

2 - 5 years

5 - 10 years

> 10 years

Your Use of MedicalRCS Products

What alternatives did you consider before settling for our product and services ?

Which products or services feature is most valuable to you?

What challenges have you encountered while using our products and services?

Do our products and services help you achieve your goals?

Yes

Other

Which of our Healthness Apps are you using?

Healthness Web App

Healthness Doctor's App

Healthness Web App – Satisfaction

Please rate your satisfaction with our Healthness Web App when it comes to each of the following:

Reliability

Extremely dissatisfied

Dissatisfied

Neutral

Satisfied

Extremely satisfied

Ease of use

Extremely dissatisfied

Dissatisfied

Neutral

Satisfied

Extremely satisfied

Visual appeal

Extremely dissatisfied

Dissatisfied

Neutral

Satisfied

Extremely satisfied

Security

Extremely dissatisfied

Dissatisfied

Neutral

Satisfied

Extremely satisfied

Performance

Extremely dissatisfied

Dissatisfied

Neutral

Satisfied

Extremely satisfied

Integration with other software

Extremely dissatisfied

Dissatisfied

Neutral

Satisfied

Extremely satisfied

Stability

Extremely dissatisfied

Dissatisfied

Neutral

Satisfied

Extremely satisfied

Cost

Extremely dissatisfied

Dissatisfied

Neutral

Satisfied

Extremely satisfied

Healthness Doctor App – Satisfaction

Please rate your satisfaction with our Healthness Doctor App when it comes to each of the following:

Reliability

Extremely dissatisfied

Dissatisfied

Neutral

Satisfied

Extremely satisfied

Ease of use

Extremely dissatisfied

Dissatisfied

Neutral

Satisfied

Extremely satisfied

Visual appeal

Extremely dissatisfied

Dissatisfied

Neutral

Satisfied

Extremely satisfied

Security

Extremely dissatisfied

Dissatisfied

Neutral

Satisfied

Extremely satisfied

Performance

Extremely dissatisfied

Dissatisfied

Neutral

Satisfied

Extremely satisfied

Integration with other software

Extremely dissatisfied

Dissatisfied

Neutral

Satisfied

Extremely satisfied

Stability

Extremely dissatisfied

Dissatisfied

Neutral

Satisfied

Extremely satisfied

Cost

Extremely dissatisfied

Dissatisfied

Neutral

Satisfied

Extremely satisfied

Services – Satisfaction

Please rate your satisfaction with our Services when it comes to each of the following:

Claims Processing

Extremely dissatisfied

Dissatisfied

Neutral

Satisfied

Extremely satisfied

Reconciliation

Extremely dissatisfied

Dissatisfied

Neutral

Satisfied

Extremely satisfied

Credit Control / Debt Collectors

Extremely dissatisfied

Dissatisfied

Neutral

Satisfied

Extremely satisfied

Customer Support

Extremely dissatisfied

Dissatisfied

Neutral

Satisfied

Extremely satisfied

Your Overall Relationship with MedicalRCS

Is it easy for you to provide feedback to us and are you satisfied with our post-purchase service or client support?

Yes

How likely are you to continue doing business with us in the future?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

How likely are you to recommend our company to a friend or colleague?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

Do you have any additional comments or feedback for us?

Help Us Understand You Better

The following questions are optional and help us with long‑term product research.

What is your marital status?

Single

Married

Separated

Divorced

Widowed

Prefer not to say

Who do you spend the most money on: yourself, friends, family, or others?

Yourself

Family

Friends

What kind of role does religion or spirituality play in your decision-making?

Would you describe yourself as more optimistic or pessimistic?

When shopping for products, how important is a company’s [ethical/environmental/social/political] stance? Why?

What hobbies or activities do you engage in most often?

What would you do with more free time?

How do you choose between different brands?

By submitting my details, I hereby give consent to MedicalRCS (Pty) Ltd and their duly appointed agents to process my personal information as provided, for the purposes of direct marketing by means of electronic communication in respect of information and communications technology-related Products and services. I understand that my data will be used solely for the purposes for which it was provided.

+27 12 753 3142

+27 65 754 8983

sales@medicalrcs.co.za

Customer Satisfaction Survey

About Your Practice

Your Use of MedicalRCS Products

Healthness Web App – Satisfaction

Healthness Doctor App – Satisfaction

Services – Satisfaction

Your Overall Relationship with MedicalRCS

Help Us Understand You Better