Open the rejected claim. Review the rejection reason displayed. Correct the data (e.g., ICD-10 code, dependent code, authorization number). Save changes and click Resubmit Claim. Attach the rejection screenshot when logging a query if you need assistance. For more...
These rejections occur when: Incorrect ICD-10 or procedure codes are used Authorization was not obtained or expired There is a mismatch between diagnosis and procedure Check the medical aid rules or use our Real-Time Verification tool before...
