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4. How do I update or add a new patient’s medical aid details?

Go to Patient File → Medical Aid Details. Edit or add the scheme, plan, dependant code, and membership number. Save and validate the membership using the Medical Aid Import button. Accurate info reduces claim rejections. (If you encounter errors during validation or...

FAQs

  • 1. How do I request training for using the software or specific features?
  • 4. What browsers or devices work best with the app?
  • 3. How do I export data or generate backups?
  • 2. Is the system POPIA‑compliant, and how is data secured?
  • 1. How do I reset my password or recover account access?

Categories

  • Billing & Payments (6)
  • Claims Submission (5)
  • Technical Support (4)
  • Training (1)

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