1. How do I reset my password or recover account access?
Click Forgot Password on the login page.
You’ll receive an email/SMS with a reset link. If your email is outdated, log a Technical Support query so we can update it.
2. Is the system POPIA‑compliant, and how is data secured?
Yes.
Your data is secured through:
- Encrypted connections (HTTPS)
- Access-based roles
- Audit trails
- Secure cloud hosting
- Strict internal data-protection policies
User activity is logged to ensure compliance with POPIA.
3. How do I export data or generate backups?
Depending on your access level:
- Navigate to Reports → Export to download data in CSV/PDF formats
- If you need guidance, log a technical support query.
Additionally, if you’re moving from another bureau, we can import your patient data – provide your usernames and
passwords for that system, and we’ll handle it.
4. What browsers or devices work best with the app?
We recommend:
- Google Chrome (optimal)
- Microsoft Edge
- Firefox (supported)
- Safari
For mobile, the system works best on up-to-date Android and iOS devices.
Avoid outdated browsers, as they may cause loading or compatibility issues.