3. What should I do if a claim is partially paid or short-paid?

A short payment can occur due to co-payments, benefit limitations, or incorrect billing.

Steps to resolve:

1. Open the claim in your dashboard.
2. Check the Remittance Advice for the reason code.
3. If the reason is unclear or incorrect, log a Billing & Payments query and attach the remittance document so our team can assist.
4. If it’s a patient-responsibility amount, update the patient ledger and issue an invoice to the patient.