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1. How do I correct or resubmit a rejected claim?

Open the rejected claim. Review the rejection reason displayed. Correct the data (e.g., ICD-10 code, dependent code, authorization number). Save changes and click Resubmit Claim. Attach the rejection screenshot when logging a query if you need assistance. For more...

FAQs

  • 1. How do I request training for using the software or specific features?
  • 4. What browsers or devices work best with the app?
  • 3. How do I export data or generate backups?
  • 2. Is the system POPIA‑compliant, and how is data secured?
  • 1. How do I reset my password or recover account access?

Categories

  • Billing & Payments (6)
  • Claims Submission (5)
  • Technical Support (4)
  • Training (1)

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