

+27 12 753 3142



+27 65 754 8983



sales@medicalrcs.co.za

  • Follow
  • Follow
  • Follow
  • Follow
MedicalRCS Logo
  • Home
  • Our Solutions
    • Services
    • Products
    • Packages
  • Contact Us
  • About Us
  • Join Our Network
  • Client Support
Sign in
Enquire Now

2. Why was my claim rejected for “invalid code” or “no authorisation”?

These rejections occur when: Incorrect ICD-10 or procedure codes are used Authorization was not obtained or expired There is a mismatch between diagnosis and procedure Check the medical aid rules or use our Real-Time Verification tool before...

FAQs

  • 1. How do I request training for using the software or specific features?
  • 4. What browsers or devices work best with the app?
  • 3. How do I export data or generate backups?
  • 2. Is the system POPIA‑compliant, and how is data secured?
  • 1. How do I reset my password or recover account access?

Categories

  • Billing & Payments (6)
  • Claims Submission (5)
  • Technical Support (4)
  • Training (1)

Popular Tags

access problem access roles account recovery audit trails authorization check backups browser compatibility claim requirements CSV export data security dependant code Edge encrypted data feature training Firefox forgot password ICD‑10 accuracy login issues medical aid details medical aid validation membership number membership validation mobile compatibility onboarding outstanding claims password reset patient details patient file patient information POPIA compliance real‑time benefits referring doctor rejection prevention rejection reason reset link Safari secure hosting staff training supported browsers system security system training training request training schedule update member info virtual training
© MedicalRCS 2026 | Privacy Policy | All Rights Reserved