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3. What should I do if a claim is partially paid or short-paid?

A short payment can occur due to co-payments, benefit limitations, or incorrect billing. Steps to resolve: Open the claim in your dashboard. Check the Remittance Advice for the reason code. If the reason is unclear or incorrect, log a Billing & Payments query and...

FAQs

  • 1. How do I request training for using the software or specific features?
  • 4. What browsers or devices work best with the app?
  • 3. How do I export data or generate backups?
  • 2. Is the system POPIA‑compliant, and how is data secured?
  • 1. How do I reset my password or recover account access?

Categories

  • Billing & Payments (6)
  • Claims Submission (5)
  • Technical Support (4)
  • Training (1)

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